Your Privacy, Protected With Care

Introduction

Victorian Global is a premium fashion and lifestyle brand. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

By using victorianglobal.com, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website.

1. Information We Collect

1.1 Information You Provide

When you register, place an order, or contact us, we may collect:

• Full name
• Phone number and email address
• Delivery address and geographic location
• Payment information processed through secure third-party gateways
• Account login details, if you create an account
• Messages submitted through our contact page or support channels

1.2 Information Collected Automatically

• IP address and device type
• Browser type and operating system
• Pages visited and navigation behavior
• Referral source
• Cookie and session data

2. How We Use Your Information

• Process, confirm, and fulfill your orders
• Arrange product delivery
• Send order confirmations, delivery updates, and customer notifications
• Respond to customer service enquiries
• Prevent fraudulent transactions
• Improve website functionality and shopping experience
• Send promotional offers only where consent is given

3. How We Share Your Information

3.1 Delivery Partners

Your name, phone number, and delivery address may be shared with trusted logistics partners solely to complete delivery.

3.2 Payment Processors

Payment details are handled by secure payment gateway partners. Victorian Global does not store raw card information.

3.3 Legal Requirements

We may disclose information if required by law, court order, government regulation, or to protect the safety and rights of Victorian Global, customers, or the public.

4. Data Security

We apply reasonable technical and organisational safeguards to protect your personal data from unauthorised access, misuse, loss, or disclosure.

• Secure HTTPS encryption
• Trusted payment gateway partners
• Restricted internal access to customer data
• Regular review of data handling practices

5. Data Retention

Victorian Global retains your personal information only as long as necessary for order processing, customer support, legal requirements, and business recordkeeping.

6. Cookies & Tracking

Cookies help us maintain your cart, remember preferences, understand visitor behavior, and improve shopping performance.

• Essential cookies for cart and login sessions
• Performance cookies for analytics
• Preference cookies for a better user experience
• Marketing cookies only where applicable consent is given

7. Your Rights

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal data, subject to legal obligations
• Withdraw marketing consent
• Object to direct marketing communications

8. Children’s Privacy

victorianglobal.com is not intended for children under 18. We do not knowingly collect personal information from minors.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. Victorian Global is not responsible for their privacy practices or content.

10. Governing Law

This Privacy Policy is governed by the laws of the People’s Republic of Bangladesh. Any disputes shall be subject to the competent courts of Bangladesh.

11. Changes to This Policy

Victorian Global may update this Privacy Policy from time to time. The revised version will be published on this page with the updated effective date.